PRIVACY POLICY

1. Information We Collect

1.1 Information You Provide

You may voluntarily provide limited personal information, such as:

• Name and email address when contacting us
• Messages or feedback submitted through forms

Providing this information is optional.

1.2 Automatically Collected Information

When you use the App, we may automatically collect limited technical data, including:

• Device type and operating system
• App version
• IP address (used only for security and analytics)
• Interaction data (pages viewed, taps, navigation paths)
• Date and time of access

This information is collected using standard analytics and security tools.

1.3 Information We Do Not Collect

Surreality does not collect:

• Names, email addresses, or other identifying information unless you choose to provide it voluntarily through a contact form or subscription.
• Information from individuals under the age of 17. If we learn that we have inadvertently collected such data, we will delete it promptly.
• Medical or health records
• Diagnoses or treatment information
• Legal documents or legal advice requests
• Financial or payment information
• Government-issued identification
• Biometric data
• Precise location data
• Audio or video recordings
• Contacts or address book data

2. How We Use Information

We use collected information solely to:

• Operate and maintain the App
• Improve functionality, performance, and usability
• Respond to user inquiries
• Ensure security and prevent abuse
• Comply with legal requirements

We do not use personal data for advertising targeting.

3. Data Sharing

Surreality does not sell personal data.

We may share limited data only:

• With service providers that support app analytics or hosting
• When required by law or legal process

Any service providers are obligated to protect information and use it only for permitted purposes.

4. External Links

The App contains links to third-party websites and services, including therapy directories, support organizations, educational resources, and memorial or merchandise providers.

When you open an external link, you leave the Surreality App. We are not responsible for third-party privacy practices. You should review their privacy policies separately.

5. Analytics and Cookies

Surreality may use analytics tools to understand how users interact with the App. These tools may use cookies or similar technologies.

You may limit analytics tracking through device or browser settings where available.

6. Data Security

We implement reasonable technical and organizational safeguards to protect information. However, no system can guarantee complete security.

7. International Users

Surreality is available globally. Information may be processed in jurisdictions outside your country of residence. We apply consistent privacy protections regardless of location.

8. Children's Privacy

The App is not directed to children under 17 years of age. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal information. Requests can be made using the contact information below.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When information is no longer needed, it will be securely deleted or anonymized.

11. Third-Party Services

The App may integrate with or link to third-party services, including:

• Analytics providers (for app usage statistics)
• Hosting and infrastructure providers
• External directories for therapists, funeral providers, and support organizations
• Memorial and merchandise platforms

These third parties have their own privacy policies. We encourage you to review them before sharing information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, shared, or sold
• Request deletion of your personal information
• Opt-out of the sale of personal information (Note: Surreality does not sell personal data)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information provided below.

13. European Users and GDPR

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

Our legal basis for processing personal data includes consent, contractual necessity, and legitimate interests in operating and improving the App.

You may also lodge a complaint with your local data protection authority.

13A. United Kingdom Users (UK GDPR)

Users in the United Kingdom have the same rights as outlined in Section 13 under UK GDPR. You may contact the UK Information Commissioner's Office (ICO) to lodge complaints.

13B. Canadian Users (PIPEDA)

If you are in Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including:

• Right to know why your information is collected
• Right to access your personal information
• Right to challenge the accuracy and completeness of your information
• Right to withdraw consent at any time

You may file a complaint with the Office of the Privacy Commissioner of Canada.

13C. Australian Users (Privacy Act)

Australian users have rights under the Privacy Act 1988, including:

• Right to know what personal information we hold about you
• Right to access and correct your personal information
• Right to make a complaint about privacy breaches

Complaints may be directed to the Office of the Australian Information Commissioner (OAIC).

13D. Brazilian Users (LGPD)

If you are in Brazil, you have rights under the Lei Geral de Proteção de Dados (LGPD), including:

• Confirmation of the existence of data processing
• Access to your data
• Correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion of unnecessary or excessive data
• Portability of data to another service provider
• Deletion of data processed with consent
• Information about public and private entities with which data is shared
• Revocation of consent

You may contact the Brazilian National Data Protection Authority (ANPD) with concerns.

13E. Japanese Users (APPI)

Users in Japan are protected under the Act on the Protection of Personal Information (APPI). You have the right to request disclosure, correction, suspension of use, or deletion of your personal data.

Complaints may be filed with the Personal Information Protection Commission of Japan.

13F. South Korean Users (PIPA)

If you are in South Korea, you have rights under the Personal Information Protection Act (PIPA), including:

• Right to access your personal information
• Right to correct or delete your personal information
• Right to suspend processing of your personal information
• Right to request destruction of personal information

You may file complaints with the Personal Information Protection Commission of Korea.

13G. Indian Users (DPDPA)

Users in India have rights under the Digital Personal Data Protection Act (DPDPA), including:

• Right to access information about personal data processing
• Right to correction and erasure of personal data
• Right to nominate another individual to exercise rights in case of death or incapacity
• Right to grievance redressal

Complaints may be directed to the Data Protection Board of India.

13H. Other Jurisdictions

Users in other countries may have rights under local privacy laws. We respect all applicable privacy regulations and will honor legitimate requests in accordance with local law.

To exercise your rights under any jurisdiction's privacy law, please contact us using the information in Section 20.

13I. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction.

When we transfer data internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent protection
• Certification mechanisms such as Privacy Shield successors (where applicable)
• Explicit user consent where required

Data processing by third parties is governed by data processing agreements ensuring compliance with applicable privacy laws.

14. Do Not Track Signals

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for how to respond to these signals. The App does not currently respond to Do Not Track signals.

15. In-App Purchases and Subscriptions

The App may offer optional in-app purchases for merchandise, memorial services, or premium features. Payment processing is handled by third-party payment providers (such as Apple App Store or Google Play).

We do not directly collect or store payment card information. Transaction details are subject to the payment provider's privacy policy.

Subscription cancellations and refunds are managed through your app store account settings in accordance with Apple or Google policies.

16. Push Notifications

With your permission, the App may send push notifications for:

• Support group reminders
• Memorial date acknowledgments
• Educational content updates
• Crisis resource alerts

You can opt-in or opt-out of push notifications at any time through your device settings or within the App settings menu.

We do not collect or share the content of notification interactions beyond basic delivery metrics.

17. Account Deletion and Data Removal

You have the right to delete your account and associated data at any time.

To delete your account:

1. Navigate to the App settings menu and select "Delete Account," or
2. Send an email to privacy@surrealityai.com with "Account Deletion Request" in the subject line

Upon receiving your request, we will:

• Permanently delete your account within 30 days
• Remove all personal data associated with your account
• Send a confirmation email once deletion is complete

Note: Some anonymized data may be retained for legal compliance, fraud prevention, or statistical analysis, but will not be linked to your identity.

18. Future and Conceptual Features

Sections of the App, including "Beyond," describe conceptual or future technologies. These features are not active and do not collect personal data at this time.

Any future data collection will be disclosed through updated privacy notices before activation.

19. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date. Continued use of the App indicates acceptance of the updated policy.

For material changes, we may provide additional notice through the App or via email where applicable.

20. Contact Information

Surreality
Email: privacy@surrealityai.com
Website: https://surrealityai.com

For privacy-related inquiries, data access requests, or to exercise your rights, please contact us at the email address above with "Privacy Request" in the subject line.