Contact Surreality
We welcome thoughtful inquiries and feedback.
Surreality is currently an early-stage platform focused on providing educational information, external resources, and future-facing concepts related to grief support, end-of-life preparation, remembrance, and digital legacy.
At this time, Surreality does not offer real-time customer support, emergency services, or direct professional services.
How to Reach Us
If you need to contact Surreality, you may reach us by email:
Email:
📧 drutherford@surrealityai.com
We review messages as capacity allows and will respond when appropriate.
Website:
Mailing Address:
Available upon request for formal correspondence or legal matters.
What to Contact Us About
You may contact us regarding:
- ✓ General questions about the Surreality platform and its features
- ✓ Feedback, suggestions, or ideas for improvement
- ✓ Partnership or collaboration inquiries
- ✓ Media, press, or research-related inquiries
- ✓ Privacy, data protection, or data subject rights requests
- ✓ Ethical or conceptual discussions related to future features
- ✓ Accessibility concerns or technical issues
- ✓ Cultural sensitivity feedback or representation concerns
- ✓ Content corrections or factual errors
- ✓ Resource recommendations or provider vetting concerns
- ✓ Terms of service, privacy policy, or disclaimer questions
- ✓ Business development or investment inquiries
What We Cannot Provide via Contact
Please note that we cannot provide:
- ✗ Medical advice, diagnosis, or treatment recommendations
- ✗ Mental health counseling, therapy, or crisis intervention
- ✗ Legal advice or assistance with legal documents
- ✗ Financial or tax advice
- ✗ Emergency assistance or crisis response
- ✗ Real-time customer service or immediate support
- ✗ Endorsements or guarantees of third-party providers
- ✗ Technical support for third-party services or directories
- ✗ Grief counseling or bereavement support (please use professional services)
⚠️ If you are experiencing a medical or mental health emergency, contact your local emergency services (911 in the US, 999 in the UK, 112 in the EU) or a qualified professional immediately.
Crisis Resources:
- • 988 Suicide & Crisis Lifeline (US): Call or text 988
- • Crisis Text Line (US): Text HOME to 741741
- • International: Find crisis centers worldwide
Response Expectations
Global & Asynchronous: Surreality operates globally and asynchronously. We are not a real-time support service.
Response Time: Responses are not guaranteed and may take several business days or longer, depending on inquiry volume and complexity.
Selective Responses: Due to limited capacity, we may not be able to respond to all inquiries. We prioritize messages related to platform operations, critical issues, privacy matters, and constructive feedback.
No Professional Relationship: Sending an email does not create a client, patient, therapist-client, attorney-client, or any other professional relationship with Surreality.
Language: At this time, correspondence is primarily handled in English. We appreciate your patience if English is not your first language.
Business Hours: We operate across multiple time zones. There is no specific business hours schedule for responses.
Privacy Note
Any information you share by contacting us will be handled in accordance with our Privacy Policy.
Important: We recommend not including sensitive personal information in your message, such as:
- • Detailed medical history or conditions
- • Mental health diagnoses or treatment details
- • Legal case details or pending litigation information
- • Financial account numbers or Social Security numbers
- • Information about minors without appropriate consent
- • Intimate details of personal grief or trauma (use professional services instead)
Email is not a secure communication method. For privacy-sensitive matters requiring formal handling, please indicate your preference for secure communication options.
Data Subject Rights Requests
If you are exercising rights under GDPR, CCPA, or other privacy laws (such as access, deletion, correction, or portability), please clearly indicate this in your email subject line:
Subject: "Data Subject Rights Request - [Type of Request]"
Include sufficient information to verify your identity and specify the exact nature of your request. We will respond in accordance with applicable privacy law timelines.
For detailed information about data handling, see our Privacy Policy.
Media & Press Inquiries
Journalists, researchers, and media professionals are welcome to reach out with inquiries about:
- • The Surreality platform and mission
- • End-of-life preparation and death positivity movements
- • Grief support technology and resources
- • Digital legacy and AI ethics in remembrance
- • The "Beyond" vision and future features
Please indicate "MEDIA INQUIRY" in your subject line and include your outlet, deadline, and specific questions.
Partnership & Collaboration
Surreality is open to thoughtful partnerships with organizations aligned with our mission, including:
- • Grief support organizations and bereavement services
- • End-of-life education and death positivity advocates
- • Cultural and religious organizations related to death rituals
- • Healthcare providers focused on palliative and hospice care
- • Legal professionals specializing in estate planning
- • Technology companies developing ethical AI and digital legacy tools
- • Academic researchers studying grief, mortality, and technology
Please include "PARTNERSHIP INQUIRY" in your subject line and describe your organization, mission alignment, and proposed collaboration.
Feedback & Suggestions
Your feedback helps shape Surreality's development. We particularly welcome input on:
- • User experience and interface design
- • Cultural representation and sensitivity
- • Resource accuracy and helpfulness
- • Accessibility barriers or improvements
- • Missing content or underserved communities
- • Feature requests aligned with our mission
While we may not respond individually to all feedback, every message is read and considered.
Reporting Issues or Concerns
If you encounter issues with the Platform or have concerns about content, providers, or conduct, please report them promptly:
- • Technical Issues: Bugs, broken links, or accessibility barriers
- • Content Errors: Inaccurate, outdated, or misleading information
- • Cultural Sensitivity: Offensive, inappropriate, or disrespectful content
- • Provider Concerns: Issues with external services we link to
- • Privacy Violations: Suspected data breaches or privacy concerns
- • Security Issues: Vulnerabilities or security concerns
Include "ISSUE REPORT" in your subject line and provide specific details to help us address the concern effectively.